Founded in 2006, the XMC Group of Companies and its dynamic team of industry professionals provide strategic counsel, negotiation, execution, data analytics and measurement of sponsorship and Experiential MarketingTM programs and services. By leveraging a shared passion for sport, music, culture and cause, XMC connects with consumers, creates deep engagement and inspires target action. With over $1.5 in deals negotiated, activated and/or valuated, XMC delivers client success by taking ownership, inspiring confidence, and exceeding expectations.
The ideal Hospitality Manager has a passion for bringing new ideas to life! They are a team player with a “hands on” approach. They are comfortable working both independently and within a team environment and are committed to growing and mentoring direct reports. They are a dynamic thinker with a positive approach to thought leadership. They build relationships with clients and deliver consistent results that meet or exceed client expectations.
The Hospitality Manager may work on a variety of Sobeys Corporate and Brand projects (Corporate Events, Employee Engagement, Holiday Celebrations and other Internal Marketing Events) in collaboration with the account team as required by the Senior Account Manager or AVP.
This role includes the planning, execution and measurement of programs and projects within the parameters of the overall client brand strategy. The Hospitality Manager will assist in proposal development and budget creation. They will manage program timelines and deliver flawless brand experiences from start to finish, effectively delegating tasks to Account Coordinators. As the point of contact for day-to-day client operations, they will be responsible for providing program updates both internally and to client and will work alongside Senior Management to grow the business and provide proactive solutions to client challenges.
KEY FUNCTIONS & RESPONSIBILITIES:
50% On-time and on-budget delivery of client programs including contributing to planning, project management, and execution. This may include some resource planning and delegation to account coordinators and other team members.
20% Client relationship building, and client and stakeholder management including anticipating and managing potential challenges. Ensuring ongoing and trusted two-way communications with clients. Ownership of client satisfaction.
20% Contribute to client strategy and/or program plan including providing innovative ideas, exploring new opportunities for client success, and continuous improvement. Provides regular and timely communication with account team for overall client account coordination and success.
10% Overall XMC team contribution including sharing ideas, enabling the success of other, and having an impact on the overall effectiveness of the business.
SKILLS / KNOWLEDGE / EXPERIENCE / EDUCATION:
- Post-secondary degree, ideally in Business or Marketing
- 3+ years of hospitality experience and/or experiential marketing experience
- Experience managing a direct report
- Experienced Manager of client projects and events
- Ability to effectively develop and communicate ideas to client and internal senior team
- Ability to establish and grow trusted relationships
- Team player with a positive attitude
- Exudes calmness under pressure
- Knowledge of Microsoft Office programs
- Experience within the sports industry an asset
If this opportunity interests you, and you meet all of the above requirements, please submit your resume in confidence: email@example.com. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
XMC is an equal opportunity employer that is committed to an inclusive, accessible environment, where all employees feel supported and valued. If you require accommodation for the recruitment/interview process, please let us know, and we will work with you to meet your needs. In accordance with the Accessibility for Ontarians with Disabilities Act, XMC will provide reasonable accommodation to employees and prospective employees upon request. If you require a specific accommodation because of a disability or a medical need, please advise us in your application.